Buyer Protection Policy
At AfroTinga, we’re dedicated to providing a safe and secure platform for you to explore and purchase unique, handcrafted cultural products from Tanzania.
Understanding Your Purchase
To ensure a smooth shopping experience, we want to clarify a few points:
- Signing for Delivery: We understand you’ll be asked to sign upon receiving your order. This confirms successful delivery.
- Issues with Delivery: If your order arrives damaged, incomplete, or significantly different from what you purchased, do not sign for it. Instead, immediately contact AfroTinga customer support.
Payment Methods:
We offer various payment options for your convenience:
- Credit cards (Visa, Mastercard, American Express)
- Lipa Number (for Tanzanian customers)
- PayPal
- Cash on Delivery (COD) within Arusha town limits
Return and Refund Policy:
We appreciate your understanding that due to the nature of handcrafted products; slight variations may occur. However, if you’re not completely satisfied with your purchase, we offer a return and refund policy:
Eligible Products:
- Damaged or defective products (reported within the day of receiving your order).
- Products that are incorrectly shipped by AfroTinga.
Ineligible Products:
- Customized or personalized products.
- Digital products (if applicable).
Return Process:
- Contact Us: Within day of receiving your order, notify us by email at support@afrotinga.com or call us at +255 778 866 002.
- Return Authorization: We’ll provide a Return Authorization Number (RAN) and detailed return instructions.
- Securely Pack: Carefully pack the item(s) in its original packaging, if possible.
- Trackable Shipping: Ship the item(s) back to us using a trackable shipping method with the RAN clearly marked.
- Refund Processing: Once we receive the returned item(s) and verify their condition, we’ll issue a full refund to your original payment method within 5 business days.
Please Note:
- You are responsible for the cost of return shipping, except for damaged or incorrectly shipped items.
- COD orders within Arusha town follow the same return process. However, refusing a COD delivery without a valid reason may result in a return shipping fee.
Dispute Resolution:
If you have any concerns about your order or return, please don’t hesitate to contact us. We’re committed to finding a resolution that satisfies all parties.
Contact AfroTinga:
- Email: support@afrotinga.com
- Phone: +255 778 866 002
Your Satisfaction Matters
At AfroTinga, we prioritize your satisfaction. This policy outlines your rights and responsibilities as a buyer. We reserve the right to modify this policy at any time, with any changes posted on this page.
By shopping with AfroTinga, you agree to the terms and conditions outlined in this Buyer Protection Policy